You’ll get a refund, if
- Any item has not been downloaded yet.
You’ll not get a refund, if
- You bought an item by mistake.
- You change your mind.
- You don’t have enough skills to use the item.
- If there is an issue with 3rd party plugins/scripts.
- Conflicting with 3rd party addon or not working with a 3rd party addon/plugins/script.
- Your server has a limitation to use our item.
- The issue you mentioned is not correct.
Usually, it takes around 3-5 working/business days to process the refund by our billing team, but it can take 7-15 days for your bank to transfer the money to our account. If it takes longer than this, please contact us via our website / submit a ticket.